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What does PA stand for? |
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Which PA System do I need? |
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I need a PA system for meetings, a hall, a rehearsal room, a club or a
pub |
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I'm in an
acoustic act, a small combo or a band ... what do I need? |
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I'd like to design my own customised system and get a super-discounted
price! |
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Do you have a Demonstration Centre? |
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How good are your prices? |
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What's your Privacy Policy? |
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Where can I find manuals for Carlsbro gear?
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How do I pay? |
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Which credit cards do you
take? |
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How much does delivery cost?
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Where do you deliver to? |
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Can I
have my order delivered to a different address? |
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What's the delivery time? |
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What if I
need something delivered quickly or on a specific day? |
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What if
something I have ordered doesn't arrive? |
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What's your Returns Policy? |
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What are your general Terms & Conditions? |
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What does PA stand for? |
'PA system' is short
for Public Address system. It's basically a system for amplifying sound -
voices or music - comprising speakers, amplifier, mixer and
microphone. Sometimes the mixer is built into the amplifier, and vice
versa.
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Which PA System do I need?
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There are many
different makes, types and sizes of
PA system on the market; which one you buy
depends upon what you want to use it for. Follow our category guides, try out our
unique What PA Designer, fill in our
Enquiry Form or just email
enquiries@whatpa.co.uk and
tell us what you want to use the PA system for - we'll be happy to
advise you.
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I need a PA system for meetings, a hall, a rehearsal room, a club or a
pub |
If you need a PA
system for meetings, a hall, rehearsal rooms or a club or pub then
click on the corresponding section heading (left). We've put together
some advice and some recommendations that should guide you in the
right direction.
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I'm in an
acoustic act, a small combo or a band ... what do I need? |
Likewise, if you're
an acoustic act, a small combo, or a band, click on your corresponding
section heading (left) for our guide on what's right for you. We've
put together some packages at a discounted price that could be of
interest to you.
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I'd like to design my own Customised System and get a super-discounted
price |
If you'd rather
build a PA system to your own spec. then try out our unique
What PA Designer. It will ask you a
series of multi-choice questions to identify your needs, and come up
with a customised package at a very special discounted price, just for
you!
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Do you have a
Demonstration Centre? |
No, not yet. It's next on the list, and - being us - you can bet it
will be just that little bit different so watch this space!
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How good are your prices? |
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We try to keep our prices as competitive as we can, and will pass on
any special offers to our customers. What PA reserve the right to
change the advertised prices on the website without prior notice and to
decline any order if the advertised price has increased, but this has not
been reflected in the shop before an order is placed. We advise you to
contact us on 01375 892317 or email
enquiries@whatpa.co.uk to confirm the price before placing an order
online. We still aim to keep our prices as competitive as we can, and will
only pass on increases if we have to.
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What's your Privacy Policy? |
We are
committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data
Protection Act 1998), and we will never collect sensitive information
about you without your explicit consent.
We will collect information you supply in order to process any order
you may make; to provide you with a quote for a customised PA package
if you use the PA system designer; to send you newsletters should you
wish to sign up for them, and to offer you best possible service.
We will not e-mail you in the future unless you have given us your
consent by registering with us and we will not pass your details on to
anyone else. We will give you the chance to refuse any marketing email
from us in the future.
The type of information we may collect about you includes your name
and address, your phone number and email address, and for orders only,
your credit/debit card details.
The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly. Any personal
information which we hold will be held securely in accordance with our
internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this
happening.
If you have any questions/comments about privacy, or are unhappy
with the service we have provided in any way, you can contact us at
customerservice@whatpa.co.uk or visit our Contact Us page for more
ways to get in touch.
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Where can I find manuals for
Carlsbro gear? |
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How do I pay? |
You
can pay in the shop by credit or debit card, via our secure servers.
You can browse the shop then phone an order through and pay by
credit/debit card over the telephone, or you can phone an order
through and send us a cheque. It's quicker to pay by credit or debit
card as we have to wait for a cheque to clear before the goods can be
despatched. Cheques should be payable to 'The Barns Music Group'. We
also accept purchase orders on headed note paper with an official
order number from schools and local authorities. All invoices must be
paid within 14 days from date of invoice. Title of goods does not pass
to the purchaser until paid for in full. Interest will be charged at
2.5% per month for all overdue accounts or 0.08% per day. |
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Which credit cards do you take? |
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accept all major credit and debit cards. 
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How
much does delivery cost? |
There's free delivery on everything, however
bulky your order.
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Where
do you deliver to? |
We deliver to Mainland UK and Ireland at the standard rate. Delivery
within the EU can be arranged - please enquire about the delivery
cost.
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Can I
have my order delivered to a different address? |
Due to the increase in credit card fraud we are reluctant to deliver
to a different address to the one your credit/debit card is registered
to. We appreciate that this may be inconvenient for you, but it is the
only way we can be sure that the goods will be sent to the person who
has paid for them. We can tell you which day of the week your order
will be delivered or you can choose to pay extra for guaranteed
Saturday delivery if you would like to (approx. £25 more, depending
upon post code). Someone will need to be in to accept and sign for the
delivery.
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What's
the delivery time? |
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STANDARD DELIVERY TO ENGLAND, SCOTLAND & WALES:
Orders placed before noon will usually be delivered next working day
when in stock. Sometimes we are able to extend that to orders received
up until 4pm, but this is not guaranteed. You will be told when you
place the order when it is going to be dispatched and delivered. Tracking codes
can be provided so
that you can track the progress of your delivery. Delivery to remote
areas of Scotland could take an extra working day. STANDARD 5 DAY
DELIVERY TO IRELAND: Orders placed before
noon will usually be delivered in 5 working days, so orders placed on
Monday morning would arrive between 9am and 5.30 pm on the following
Monday. Tracking codes will be provided so that you can track the
progress of your delivery. Goods to NI weighing less than 20kg can be
sent via standard 2 day delivery as above.
Due to
their size, most items are shipped direct from the Manufacturers. Orders are shipped by
DHL, InterCity or other courier or by Royal Mail and require a signature upon receipt. All items
are insured against loss or damage until signed for by you.
If an item is
out of stock we will contact you and advise on the likely delivery
date, and you will have the option to wait or to cancel the order.
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What if I
need something delivered quickly or on a specific day? |
If you
need something urgently or at a specific date/time or on a Saturday we can
arrange for special delivery, although it will cost you more than the
standard delivery which is free. Please
call or email us to arrange.
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What if
something I've ordered doesn't arrive? |
Once
your order has been placed we can tell you the expected delivery date.
In the unlikely event that your order doesn't arrive when it should,
please contact us on
customerservice@whatpa.co.uk and we will find out what's caused
the delay. If necessary we will arrange for a replacement to be sent
to you at no additional cost. We can usually supply tracking codes upon request.
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What's your Returns Policy? |
| If an item is damaged in transit, is faulty on arrival, or becomes
faulty within the warranty period please contact us on
customerservice@whatpa.co.uk and
we will advise you.
Replacement or Repair
All returned items will be tested, and if found faulty will either be
repaired or replaced and returned to the customer free of charge. If a
returned item is found not to be faulty then the item will be returned
back to the customer and a handling charge will be applied.
Unwanted items (not faulty) can be returned to us for a full
refund within 14 days of purchase. The goods must be complete,
undamaged and with all original packaging. They must be securely
packaged for return. The cost of returning the
goods to us must be met by the customer. We can arrange courier
collection and return on your behalf if required, but you will be
liable for the cost. Our returns policy is in addition to and
does not affect your statutory rights.
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What are your general
Terms & Conditions? |
Company details
Whatpa.co.uk is operated by The Barns Music Group, all payments will
be taken by The Barns Music Group and any cheques should be made
payable to The Barns Music Group.
Payment Terms
We accept payment by .
Credit cards and MasterCard (personal and corporate) may be subject to
a 2% surcharge. We accept Personal Cheques and these should be made
payable to 'The Barns Music Group'. Please allow up to 7 days for
personal and business cheques to clear. We also accept Bankers
Transfer/Draft, or cash in person. Please telephone 01375 892317 for
further information. We also accept purchase orders on headed note
paper with an official order number.All invoices must be paid
within 14 days from date of invoice. Title of goods does not pass to
the purchaser until paid for in full. Interest will be charged at 2.5%
per month for all overdue accounts or 0.08% per day.
Delivery
Most orders are despatched direct from the Manufacturer within 1-2
days of order. In the event an item is out of stock we will contact
you to advise of a new delivery date, or an alternative where
applicable. Please note, we will never charge your card if the goods
are not available to be shipped. Most Orders are shipped by courier
and are insured against loss or damage until signed for by you. It is
important to inspect the items for damage before you sign for
delivery. Sorry but for security reasons it is NOT possible for you to
collect from the courier depot - the goods must be delivered to the
address you specify. UK mainland only.
Goods
We cannot warrant the suitability of goods for a particular purpose,
and you should check specifications and compatibility with ourselves
or manufacturers before ordering. Goods are not sold on a trial basis
and all goods are offered for sale subject to being unsold at time of
purchase. In the event of non-availability of goods we will contact
you to arrange alternatives or cancellation where applicable. All
goods remain the property of Whatpa.co.uk until paid for in full.
Prices and manufacturers specifications subject to change without
notice.
Returns
In the event of any failure of any item purchased the following will
apply: If an item is faulty or damaged on delivery we will send a
replacement within 48 hours (if in stock) and arrange collection of
the defective item at no cost. If we have collected any item which
proves not be be faulty, then the customer shall be liable to pay for
the uplift and delivery charge. If we have arranged any uplift for ANY
reason from a customer, and the customer is not at home at the agreed
time then we will either charge a journey fee (charged to us by our
courier), or ask that the item be returned by the customer directly.
Consumer Protection
In accordance with consumer protection (Distance Selling) regulations
2000, the consumer has seven working days in which to cancel the
contract of sale. The goods must be unused, boxed, with all
accessories, and in as new condition. Any claims for damage,
non-functionality and mis-shipping must be made within 7 days of
receipt. After this date, faulty goods returned within a reasonable
time will be refunded or replaced as compliant with the amended Sale
of Goods Act 1979. We reserve the right to charge a restocking fee of
up to 25% on goods which prove to be non-defective. You are
responsible for ensuring safe delivery of the returned item. In the
case of a refund (when the sale has been cancelled) we will NOT refund
the initial carriage charge. Also we will charge a collection fee if
the customer cannot return the goods themselves. These terms and
conditions do not affect your statutory rights. All goods are sold
subject to the The Sale of Goods Act 1979, the Sale and Supply of
Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE and the
Distance Selling Act 2000.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection Act 1998) and according to the Which? Web Trader Code
of Practice. We do not pass on ANY customers personal details to any
other company or organisation for any reason. We collect information
about you for two reasons: firstly, to process your order and second,
to provide you with the best possible service. We will not email you
in the future unless you have given us your consent. We will give you
the chance to refuse any marketing email from us. If you wish to be
removed from the list simply reply to it with 'unsubscribe' in the
subject. The type of information we will collect about you includes:
your name, address, phone number, email address. We will never collect
sensitive information about you without your explicit consent. We do
not store your credit card information. The information we hold will
be accurate and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we will delete
or correct it promptly. The personal information which we hold will be
held securely in accordance with our internal security policy and the
law and the Which? Web Trader Code
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